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PAL receives the 4-Star Global Airline award from Skytrax in a special ceremony in Singapore. Flanked by PAL cabin crew, from left to right, are: PAL Chief Customer Experience Officer Jessica Abaya, PAL President and COO Jaime J. Bautista, PAL Chairman and CEO Dr. Lucio C. Tan and Skytrax CEO Edward Plaisted

PAL earns 4-Star rating from Skytrax

Philippine Airlines is the country’s first certified 4-star airline, joining 42 other 4-star carriers on the list of Skytrax, a London-based international air transport rating organization.

“PAL achieved this coveted rating after Skytrax conducted a rigorous audit of the airline’s inflight and on ground service for both international and domestic flights and noted major enhancements on its end-to-end passenger experience and distinct whole-hearted service called Buong Pusong Alaga,” the flag carrier said in a statement.

Skytrax presented the 4-Star certification during a simple ceremony Feb. 8, 2018 at the Singapore Air Show, attended by PAL chairman and chief executive officer Lucio Tan who called the accreditation a “big win for the Philippines.”

“We are elated by this recognition which is a victory for the more than seven thousand members of the Philippine Airlines family. Our achievement is the country’s achievement and we share this with all Filipinos around the globe,” Tan said in a statement.

Skytrax CEO Edward Plaisted said the rating “recognizes the great improvements that the airline has introduced over the last 2 years.”

“New and retrofitted aircraft have played an important part in the quality improvement process, and this looks set to develop further when Philippine Airlines introduces the A350 into their fleet. We look for consistency of quality in the 4-Star rating, and we look to Philippine Airlines to ensure this is duly delivered to customers,” he said.

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