The Market Monitor Minding the Nation's Business
The Government Service Insurance System (GSIS) has launched a fully automated, paperless filing system for retirement and life insurance claims, allowing inactive members to submit and track applications through the GSIS Touch mobile app.
Under GSIS Memorandum Circular No. 068, series of 2025, all government agencies must electronically transmit service records, retirement dates, and Leave Without Pay certifications of retiring personnel at least 20 working days before effectivity.
GSIS President and General Manager Wick Veloso said the digital shift eliminates manual paperwork and accelerates benefit validation.
“We want our retiring members to experience a smooth and worry-free transition. By shifting pre-processing to a digital and agency-driven workflow, GSIS can validate records earlier and retirees no longer need to submit paper documents,” Veloso said.
With the upgraded GSIS Touch app, inactive members can file retirement, separation, and life insurance claims using secure facial authentication. They can also view tentative benefit computations and monitor the real-time status of their applications through the Transaction Monitoring System.
Members will receive SMS or email notifications once their records are reconciled and cleared for filing, and approved benefits will be credited directly to their bank accounts.
GSIS said the digital filing initiative supports its “Ginhawa (Convenience) for All” thrust by promoting accessibility, transparency, and faster service delivery. The online facility is exclusive to retiring members under Republic Act No. 8291.