The Market Monitor Minding the Nation's Business
The Government Service Insurance System (GSIS) launched a fully automated and paperless system for retirement and life insurance claims, allowing inactive members to file and track their applications through the GSIS Touch mobile app. The shift forms part of the agency’s digital transformation efforts to make government service simpler, faster and more convenient.
Under GSIS Memorandum Circular No. 068, series of 2025, agencies are required to electronically submit the service record, retirement date, and Leave Without Pay certifications of retiring employees at least 20 workdays before their retirement date.
GSIS President and General Manager Wick Veloso said the new system eliminates manual paperwork and speeds up benefit processing.
“We want our retiring members to experience a smooth and worry-free transition. By shifting pre-processing to a digital and agency-driven workflow, GSIS can validate records earlier and retirees no longer need to submit paper documents,” Veloso said.
Through the enhanced GSIS Touch app, inactive members may file retirement, separation, and life insurance claims using secure facial authentication. They can also view their tentative benefit computation and monitor the status of their applications in real time through the Transaction Monitoring System.
Members will receive an SMS or email notification once their records are reconciled and cleared for filing. After approval, benefit payments are deposited directly into their bank accounts.
GSIS said the new digital filing system supports its “Ginhawa for All” commitment by providing wider accessibility, greater transparency, and faster service for members and pensioners nationwide.
Only retiring members under Republic Act No. 8291 are eligible to use the digital filing facility.