The Market Monitor Minding the Nation's Business
The Government Service Insurance System (GSIS) underscored the importance of direct member feedback in shaping institutional reforms as it gathered hundreds of stakeholders for the 2025 GSIS NCR Stakeholders’ Dialogue at the VS Hotel and Convention Center in Quezon City.
“We are here to listen so we can better understand how to make your transactions with GSIS easier and more convenient,” GSIS President and General Manager Wick Veloso told members and government representatives.
“Every improvement you see started with someone speaking up in a dialogue like this one. Your feedback is the trigger for real change.” he added
Veloso highlighted policy shifts such as the removal of the required down payment for members purchasing the GSIS housing units they currently rent. “Your monthly rent will now be treated as part of your amortization. That change came from you.”
A substantial portion of the program was devoted to an open forum, where members and agency representatives raised questions on GSIS programs, loan policies, pension concerns, and digital services. GSIS officials addressed the issues directly, noting that the dialogue allowed the agency to gather firsthand insights on the needs and challenges of its stakeholders.
UP Diliman Chancellor Edgardo Carlo L. Vistan II, who delivered the keynote message, affirmed GSIS’s efforts through the same principles he emphasized in his address. “Your theme, ‘Basta sama-sama, tuloy-tuloy ang ginhawa,’ is more than a slogan. It captures a truth that both GSIS and UP Diliman hold dear: that meaningful progress happens when institutions work together, when systems are aligned, and when public service is strengthened by shared purpose,” he said.
“Your continued efforts to modernize member services, strengthen records management, and enhance digital security directly contribute to nation-building. You are preserving the dignity and welfare of millions of government workers and pensioners.”
The dialogue also featured updates on digital innovation and fraud prevention. Scam Watch Pilipinas co-founder Jocel de Guzman discussed the rising risks of digital fraud affecting government workers. GSIS also presented enhancements to its digital services and mobile app, including improvements to system security and features designed to deliver a more seamless member experience.
A major portion of the event was dedicated to honoring top performing government agencies recognized for efficiency in loan and premium collections, management of past due rates and excellence in digital collaboration.
Among the awardees were CHED Region IV B, the University of the Philippines System, Quirino Memorial Medical Center, the House of Representatives, the National Kidney and Transplant Institute, the Philippine National Police, the Anti Red Tape Authority, the Public Attorney’s Office, the National Housing Authority, the Department of Transportation MRT 3 and the Commission on Audit.
Acting PNP Chief PLTGEN Jose Melencio C. Nartatez Jr., represented by PMGEN Constancio T. Chinayog Jr., expressed heartfelt gratitude to GSIS for recognizing top-performing agencies. In his speech, PLTGEN Nartatez emphasized, “These awards remind us that accountability and good governance matter and that public service improves when every agency does its part.”
He also thanked the GSIS leadership for introducing reforms that make the system clearer, faster and more reliable for government workers.
“You can be assured that we will continue to meet our responsibilities with discipline and integrity. This recognition strengthens our commitment to serve better, work smarter and uphold the trust given to us,” he added.
Veloso, joined by GSIS Trustees Beatriz Torno, Atty. Garry de Guzman and Gilbert Sadsad, said GSIS will continue holding stakeholder dialogues across the country to strengthen transparency and accountability. “Your insights guide our policy decisions and help us build a more effective and member focused GSIS,” he said.