The Market Monitor Minding the Nation's Business
When buyers leave any of the four Honda Gateway dealerships with their brand new Honda cars, the Gateway Motors Group (the biggest multi-brand car dealership company that operates in key cities in the Philippines) always gives them the assurance of security and dependable services for their newly prized possession in the years to come.
This is the essence of the existence of Gateway’s Honda dealerships in the country as they foster friendship and camaraderie with their valuable clients throughout their journeys with their Honda vehicles. This is according to Annee Pili, the brand head of Honda Gateway and also the general manager of Honda Cars Marcos Highway. “We at Gateway Motors Group have a state-of-the art Honda after-sales facilities that are manned by highly-skilled technicians and service-oriented service advisors. All our service facilities now apply the New Service image seven days a week.”
Annee provides the guiding hands in all the four Honda dealerships of Gateway that are located in the following locations: Honda Marcos Highway (where she is the general manager at the same time), Honda Fairview (headed by GM Rachel Marie Dy Diyco), Honda Cainta (GM Ferdinand Uy), and Honda Cauayan, Isabela (GM Rolly Maur).
Annee’s turf along the Marikina-Infanta Highway, Bgy De la Paz, Pasig City became the 38th full-service dealership of Honda Philippines in 2021. Standing on a 2,200-square meter, Honda Cars Marcos Highway offers a 1,200-square meter showroom area that can accommodate a six-car display, parts and accessories counters, and a spacious customer lounge. Its 1,300-square meter service floor area has several work bays and lifters, with state-of-the-art facilities and equipment, ready to accept after-sales services such as preventive maintenance and general repairs. Well-trained Sales Consultants, Service Advisors and technicians are always at hand to assist customers. Her showroom is also the reigning Honda Dealer of the Year for 2023.
On the other hand, it is Gateway’s Honda Cars Cainta which is now considered the biggest Honda repair center that boasts of modern facilities for after-sales needs of their customers. “Our Honda Cars Cainta can accept light to heavy repairs at any given time since it has the biggest state-of-the-art facilities among the Honda dealerships today,” Annee said.
She added that all their four Honda dealerships accept a daily average of 40 units from simple oil change and periodic maintenance services up to body repairs. “Those Honda car owners belonging to various Honda car clubs are assured of getting 5- to 10-percent discounts whenever they bring their vehicles to one of our 4 dealerships,” Annee said.
But the way these owners are treated while their vehicles are being service makes the big difference. Aside from state-of-the-art facilities and highly trained technicians, all Gateway’s Honda dealerships are also equipped with cozy lounges complete with several amenities where customers waiting for their cars can still work or study or simply went on their everyday life as if they are still at the comfort of their respective homes or offices. And there is a specially brewed coffee made specifically by Gateway for its clients that is overflowing all day long in one corner of their respective showrooms.
With satisfaction guaranteed in all Gateway dealerships, no wonder customers keep on coming back knowing that their vehicles are in good hands.
“Very accommodating and very approachable ang mga service advisors naming ditto sa Honda Cars Cauayan, Isabela. Although 1 one time pa lang kami nagpa-PMS, tiyak na babalik ka uli dahil maganda ang serbisyo nila,” said Mary Jane Dalumat, a mother of 2 youngsters, who, together with his OFW husband, bought a Honda City at the said dealership only last May. That Honda City was their very first family car and they were very satisfied with its performance although she and her two kids seldom use it since his husband is back in Saudi Arabia.
Meanwhile, Jefferson Gerong, who bought a Brio in Honda Cars Fairview more than 2 years ago, is another very satisfied customer as he expressed approval of the dealership’s quality of service. “Maganda ang facility nila at very accommodating ang staff. An added incentive for us is the discounts being given given to us as part of our being a member of a Honda Brio club. We have designated service advisors who call on us every time our vehicle needs to undergo PMS. Since we have scheduled visit, the waiting time is very reasonable. There are times when I need to bring the car for some emergency checkups, mabilis nilang naaaksyunan lalo na kapag weekdays,” Jefferson said.
For service bookings, you may contact the hotline numbers for each dealership: Honda Cars Fairview (0995-918-3444 / 0968-230-9278); Honda Cars Cainta (0960-3322236); Honda Cars Marcos Highway (0968-7320135 / 0915-2029256 / 0915-8797012); Honda Isabela (0927-1822352 / 0998-3181621) – ANDY SEVILLA