The Market Monitor Minding the Nation's Business
Cocolife will soon extend its emergency insurance services to Grab Philippines and its motorcycle taxi arm Move It.
In an announcement, Grab and Move It said that under their expanded emergency insurance framework with Cocolife, rider-partners and passengers gain 24/7 access to a wider network of more than 700 Cocolife-accredited hospitals nationwide for emergency situations involving its booked ride.
Under the expanded coverage, Grab and Move It riders and passengers nationwide are entitled to hospital assistance for accidents that occur while a trip is active on the platform.
The policy provides up to P50,000 per member per year to help cover essential accident-related healthcare costs, with benefits available for emergency room, inpatient, and outpatient services across Cocolife’s accredited hospital network nationwide – with additional assistance available subject to case assessment.
A rider or passenger may proceed directly to any Cocolife-accredited hospital, which then coordinates with Cocolife, Grab, and Move It’s support teams for verification and approval.
Once cleared, the user can immediately receive the necessary medical treatment, whether for ER care, admission, or outpatient services.
For on-the-ground assistance, the Grab and Move It Emergency Response Unit works alongside the Incident Response Team to facilitate transfers and endorsements to accredited hospitals when needed, helping ensure prompt admission and treatment.
“This expanded support with Cocolife builds on our work to strengthen welfare protection in the gig economy. Grab and Move It remain committed to the people who make every trip possible, and to the passengers who place their trust in us with every booking. We’ll keep investing in stronger safety nets so partners can keep earning with confidence, and passengers can ride with greater peace of mind,” said Ronald Roda, managing director of Grab Philippines.
Wayne Jacinto, general manager of Move It, said “Our partnership with Cocolife is a clear demonstration that our investment in safety goes far beyond the road — it is protection built on malasakit, from the moment our rider-partners are onboarded to the care we extend after every trip. We know the risks on our urban roads can carry real financial consequences, and we are committed to shielding both our partners and passengers from those shocks so users of our platforms keep moving forward with dignity and security.”