Stronger partnerships to keep Phl ahead in global BPO race

Collaboration among the government, academe, and the Information Technology-Business Process Management (IT-BPM) sector is driving the Philippines’ sustained dominance in the global business process outsourcing (BPO) industry.

Inkee Hidalgo, vice president for learning and development at global digital business services provider TP, said the country’s two decades of experience in managing the BPO space form a strong foundation for continued growth and innovation.

“The Philippines remains at the forefront because of the expertise we’ve built through the years. But staying ahead requires continuous partnership between the government, the education sector, and IT-BPM enterprises to ensure a steady talent pipeline,” Hidalgo said.

One such collaboration is TP’s partnership with the Asian Institute of Management (AIM) for the Emerging Leaders Development Program (TELDP), a one-year mentorship and leadership course designed to build the company’s next generation of leaders.

Eighteen high-potential TP executives will undergo the program starting this year, with AIM facilitating the leadership and learning modules.

Jeffrey Johnson, TP’s chief people officer, said the initiative underscores the company’s commitment to people development and long-term industry growth.

“By investing in our talents and providing them with a clear leadership pathway, we are not only shaping their future but also strengthening the entire IT-BPM ecosystem,” Johnson said.

The country’s IT-BPM sector is projected to grow by 5 percent this year and in 2026, with revenues expected to hit USD42 billion and employment reaching nearly 2 million. The expansion is seen to be fueled by the integration of artificial intelligence and the industry’s ongoing move toward higher-value services.