Elevating Jetour aftersales experience

Jetour Auto Philippines, Inc. (JAPI) focuses on ensuring a fulfilling aftersales experience for its customers by investing in comprehensive training for its after-sales management team that will then cascade the technical processes and servicing standards to the brand’s 16 dealerships.

JAPI technical delegates, led by aftersales director Eryx Guiang, recently underwent in-depth training and brand inculcation activities at the Jetour head office in Wuhu, China. 

They went through seven days of intensive technical training courses and practical exercises in China covering air conditioning and transmission systems and engine and electronic management systems for models being sold in the Philippines. 

They were also trained in the battery electric vehicle technologies and systems used in the Ice Cream EV and also toured the advanced manufacturing facilities of Jetour and the Chery Auto Plant. They were introduced to the parts ordering and inventory systems for global operations. 

“Aftersales is an essential component of any distributorship business,” said Miguelito Jose, JAPI’s managing director. “Our customers deserve the best aftersales servicing, maintenance, and parts availability experience with every model purchase. By keeping our technical team up to date with the brand’s best practices and technologies, we can assure our customers of our resolve to provide the best vehicles and the most rewarding ownership experience they deserve,” adds Jose.