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MANILA, Philippines — BingoPlus is taking another step towards improving its user experience with the introduction of its new Delay Compensation Guarantee.
The feature is designed to give customers more confidence and peace of mind, with compensation available when an eligible Fast Withdrawal exceeds its applicable processing time. Through the new feature, eligible customers may claim compensation equal to 100% of their withdrawal amount, up to ₱5,000 per transaction.
Greater Confidence and Transparency for Customers
Customers can check the processing time that applies to their withdrawal and track its progress through the BingoPlus app.
Applicable processing times depend on the payment method and customer’s VIP level:
• GCash, Maya and Coins.ph: More than 5 minutes
• Bank card withdrawals: More than 60 minutes
• VIP Level 6+ users and above: More than 3 minutes
Once an eligible Fast Withdrawal exceeds its processing time, a Delay Compensation notice will appear, and customers can tap Claim to submit their request. Claims are subject to eligibility requirements and applicable terms and conditions.
Customer service and VIP concierge support are also available to customers who need assistance with their funds or withdrawals.
Continuing Improvement to BingoPlus User Experience
This added layer of protection reflects BingoPlus’ commitment to putting customers first and making the withdrawal experience more transparent, secure and reliable. Claims are subject to eligibility requirements and applicable terms and conditions.
BingoPlus’ efforts to improve the customer experience extend beyond the Fast Withdrawal process. With further improvements to customer service and VIP support planned in the coming months, BingoPlus continues to build an experience where every improvement adds up to more for its customers.