GSIS now has more mall service hubs

Government workers and pensioners now have easier access to services as the Government Service Insurance System expands its Ginhawa Service Hubs to more malls in Metro Manila and nearby provinces.

The new mall-based service points aim to bring pension, loan, and claims assistance closer to members who may have difficulty visiting GSIS branch offices.

GSIS President and General Manager Wick Veloso said the move is part of efforts to improve convenience and accessibility.

“Mas pinalalapit natin ang serbisyo ng GSIS sa ating mga miyembro at pensioner. Sa pamamagitan ng ating Ginhawa Service Hubs sa mga mall, mas nagiging accessible, maginhawa, at mabilis ang kanilang transaksyon,” Veloso said.

He added that the initiative helps reduce travel time while improving service delivery for members and pensioners.

“Hindi na kailangang bumiyahe nang malayo ng ating mga miyembro at pensyonado para sa kanilang mga pangangailangan sa GSIS. Dinadala natin ang serbisyo kung nasaan ang tao,” he said.

The Ginhawa Service Hubs are located in key commercial centers: Festival Mall in Alabang, Robinsons Galleria in Ortigas, Robinsons Novaliches, Robinsons Place Dasmariñas, and SM Mall of Asia in Pasay City.

Through these hubs, members can seek assistance for GSIS Touch app registration, Annual Pensioners Information Revalidation, loan and claims inquiries, document submission, housing applications, insurance concerns, and status checking of benefits.

The program also supports GSIS’ digital push by guiding members toward the GSIS Touch mobile app while still providing face-to-face assistance in high-traffic areas.

GSIS said service schedules and available transactions may vary per location. Members and pensioners are advised to check official advisories for updates on operating hours and services.