Full-Guarantee Customer Services GATEWAY HONDA FAIRVIEW

Honda Fairview is a one-stop shop in Quezon City that buyers and enthusiasts of the popular Japanese car manufacturer visit more often these days, making it one of the biggest among the ever-growing number of car dealerships of the Gateway Group.

Barely a year into its operation after it was acquired by the Gateway Group from the Yuchengcos, Honda Fairview was adjudged the Honda Dealer of the Year awardee in 2021, besting a slew of Honda dealerships in the country. 

After the Gateway Group was awarded the franchise for the Honda Fairview in August of 2020, the dealership formally re-opened on Dec. 11, 2020 at the same old building then along Commonwealth Avenue. By March 28, 2023, 

It transferred into its new huge location at Lot 4, Blk 4, Neopoitan Business Center near the SM Fairview. It now sits on a huge 3,600 sq meter lot that has a wide 520 sq meter showroom capable of having an 8-car display at the same time with plenty to spare, making it the biggest showroom among the Honda dealerships nationwide. 

With Rachelle Marie Dy-Diyco as its general manager (she held that position for 25 years during the old management), Honda Fairview continues to be the best example of how a Honda top-notch dealership should be. “We continued to be at the top for the next two years after that 2021 Dealer of the Year award thanks to the mind-set that we have set as an example to all our staff and personnel,” said Rachelle, who cited the second runnerup finish of the Honda Fairview in 2022 and a first runnerup finish last year to champion Honda Marcos Highway, another Honda dealership that is also under the wings of the Gateway Group.

Being on top should mean a big volume of sales and customer satisfaction in sales and services that Rachelle insists as their primary goals in keeping the Honda Fairview among the best Honda dealerships in the country. Gateway Group now has a total of 5 Honda dealerships such as in Marcos Highway, Cauayan, Isabela, Cainta, and soon in Talisay.

“Since we have acquired most of the former staff from the old franchisee, we were assured of the highly skilled manpower that we need in giving full satisfaction to our customers. As of now, we have around 120 personnel working on sales, services, and backdoor,” said Rachelle.

What bring Honda car enthusiasts to its doors often are the attractive and reliable Honda cars that are neatly displayed — such as the best-selling BRV, City, Brio, CRV, Civic, and HRV — with different motifs. The BR-V and the newly launched City Hatchback are featured as camper vehicles on one side of the showroom.

Except for the Brio, all of the Honda cars are now equipped with the Honda Sensing as an added security and comfort for all their clients. The hot-selling 2024 all-new BR-V are available in 4 variants with the entry level 1.5 S MT selling at P1.09-million while the top of the line 1.5 VX CVT is at P1.39-million. The 2024 Honda City has 3 available variants (1.5 CVT – P998,000, 1.5V CVT – P1.073-million, 1.5 RS CVT – P1.128-million) while the newly launched 2024 City Hatchback 1.5k RS CVT is pegged at P1.189-million. The 2-variant 2024 Brio are selling for P853,000 for the 1.2 RS CVT and P863,000 for the 1.2 RS Black Top CVT. All of these, together with their 2024 Honda Civic, 2024 Honda HR-V, and 2024 all-new CR-V, are having promo discount ranging from P20,000 to P150,000 so prospective customers need to hurry and call their two available numbers – 0995-9183442 and 0968-2309277. They also have lots of freebies, from 3-year LTO registration, 3M tint, floormats, umbrella, keychains, jack, spare keys, EWD, vanity plates, gasoline, and many others, for all buyers.

Rachelle also enumerated a number of showroom features that attracted most of their clients to stay while their vehicles are being serviced or even when they are simply dropping by to look for a new Honda car. “Yes, we have created a showroom that is very unique from the others and ours is very pro-active to the needs of our clients,” she said.

The Gaming Lounge is the favorite not only by the kiddies who tagged along their parents but also by the grown-ups as well. They have three large TV screens where one can watch their favorite shows and even play with the two available play stations. Beside it is the Honda History Wall where the important Honda milestones are shown. “We are also pet-friendly as our customers can bring their beloved pets inside the store as long as they are properly behave. We also have here a business-like table where clients can do their things with available charging station,” Rachel said.

On the other side is another lounge with a large mural of an iconic Honda S 500 (the first Honda passenger car built in 1963) painted by the artist Nell Del Rosario of the NDaRt Mural. “Many of our clients have made it as their favorite backdrop for their selfies. Since we have tie-ups with several Honda car clubs, we have already hosted several meet-ups here in the past. And one that they caught their fancy is the collection of Tomica Honda cars that hangs in the corner,” Rachelle mentioned.

The Gateway Coffee Bar, a regular in all Gateway Group dealerships nationwide, is at one corner where specially brewed Gateway beans are served with some brownies and cookies. Right beside is a Business Lounge where special clients can do their business with comfort and in silence.

The Client Service Area has also a big space for customers who can watch their cars being serviced through the huge glass windows. Aftersales Manager Boyet Tabian revealed that service intake is now averaging 37 cars per day from Monday to Friday and swell to around 50 cars on Saturdays. “We are also open on Sunday and even holidays as around 25 cars are also coming in on those days. We can do Blitz car maintenance that only needs an hour for your car to be serviced while our Light to Heavy PMS can take up to 5 hours. Eighty percent of our clients being serviced in our 30 bays are through appointments while 20 percent are walk-ins,” said Tabian.

Drop by one of these days and see for yourself why this Gateway Honda Cars Fairview is the most talked-about Honda dealership in the country today.