Isuzu recognizes experts

After a grueling 4-day online skills and knowledge testing from June 7 to 10, Isuzu’s lone dealership in MIMAROPA, Isuzu Calapan, took home the highest rank and was awarded this year’s Dealer Grand Champion, besting 26 other dealerships in the 17th Isuzu Service Skills Olympics.

Now on its 17th year, the ISSO is the annual service skills and knowledge competition of IPC open to all Isuzu dealerships nationwide. Since the pandemic, IPC has shifted the competition virtually and has been remotely assessing the skills of their dealer aftersales representatives covering three categories – Parts Staff, Service Advisor, and Service Technician.

“The annual ISSO competition is a showcase of the exceptional skills and knowledge of our aftersales representatives nationwide. Isuzu Philippines takes pride in the Filipino talent as we continue to receive Isuzu Motors Limited’s Triple Star Award for Distributor & Dealer Aftersales, their dedication and resilience even at current situation is truly commendable. Every year, this competition highlights that the quality of service our dealer network provides to our customers nationwide is at par with the global standards,” said IPC president Noboru Murakami.

“We are very happy to receive this award. Our dealership is constantly trying to improve our skills with the help and assistance of IPC, so that we can continue to provide excellent aftersales service to our customers in the region,” said Isuzu Calapan President, Daniel Uy.

Looking at the different categories, participants in the Parts Staff were tested on their understanding and correct identification of Isuzu parts products using a web-based parts search system.

The second competition category was focused on their Service Advisor, testing their correct interpretation, and understanding of Isuzu Health Report data as well as the ongoing aftersales programs and initiatives.

In the Service Technician category, participants were assessed on their technical skill that includes accurate and effective inspection and diagnosis for vehicle troubleshooting and servicing.

Winners in the Service Technician category will automatically represent IPC at the I-1 Grand Prix Isuzu World Technical Competition to be held in November, which will be participated by other Isuzu distributors worldwide.