Ford launches ‘Ford Family Guarantee’

Ford Philippines recently launched the “Ford Family Guarantee” in order to boost the overall ownership experience of its customers.

The new service initiatives are designed to provide ease and convenience in owning a Ford vehicle with a suite of product and service offerings that aim to build long-term trust and confidence.

“We understand our customers have busy lives and want convenience on their terms. With Ford Family Guarantee, we are committed to take the ownership experience to the next level by making every customer interaction with us easy, convenient, and more personalized – all to deliver on our mission of treating customers like family,” says Mike Breen, managing director, Ford Philippines during the launch at the Manila International Auto Show.

Under the Ford Family Guarantee, Ford owners can avail of express service maintenance, pickup and delivery of units from and to the customers, and mobile service to reach out to the customers.

Express Service is now available to customers who prefer to have their vehicles serviced in a faster and more efficient way than regular maintenance which can be done within 90 minutes, inclusive of a car wash. This program covers select Ford vehicle models. 

Pickup and Delivery is now available to customers who are interested to have their Ford vehicle serviced without interrupting their day. Participating Ford dealers will pick-up the vehicle from the customers, service the vehicles and bring them back to the customers’ preferred location. 

Very soon, Ford Philippines will also offer Mobile Service Vehicle, which essentially is a Ford service facility on-the-go. A mobile service vehicle will provide customers with a convenient option to service their vehicles at specific locations while receiving the same quality and expertise of Ford technicians using genuine Ford tools and parts. Services include oil and fluid change, wiper replacement, battery replacement, tire rotations, brake services, module software update, among others.

The Ford Family Guarantee program is also strongly supported by Ford’s continuing effort to further improve parts accessibility and availability. By next quarter, a new Ford parts warehouse facility in the Philippines will be operational that will change the experience of customers when it comes to parts availability.