Volvo Cars Phls garners global Personal Service certification

Hariphil Asia Resources Inc., the official distributor of Volvo Cars in the Philippines, received the official certification of Volvo Personal Service, a first in the country through a strong partnership with the Volvo’s global training team.

The rigorous program prepared the Volvo Cars Philippines Personal Service technicians and all service personnel who underwent the program successfully graduated and achieved greater career milestones to meet Volvo Cars’ global standards. 

The certification is not only a symbol of growth for the individuals, and the local distributor, but it also stands as a commitment to serving Volvo owners better. The key is understanding the customers better from a personal standpoint and providing what they need, making the whole car ownership experience truly human-centric.

“Earning this certification is both an honor and a responsibility. It reinforces our commitment to keeping our clients safe while continuously investing in the growth of our service personnel. Through the VPS program, Volvo Cars Philippines strengthens a balanced and sustainable Volvo ecosystem, one where people, standards, and care move forward together,” said Maria Fe Perez-Agudo, the HARI vice chairman, president, and CEO.

This process begins immediately after a Volvo purchase. Each customer is assigned a dedicated Personal Service Technician who takes care of everything related to the vehicle, from booking appointments and carrying out service work, to invoicing and routine follow-up calls, throughout the car’s entire lifespan.

The principle behind having the same technician throughout ownership lies in the relationship built over time. It allows service personnel to understand the owner as well as they understand the car. This strong and continuous working relationship results in greater efficiency and significantly shorter customer waiting times.