The Market Monitor Minding the Nation's Business
Customer satisfaction is the No. 1 priority of the new Geely president and chief executive officer Naoyuki Takeda as he insisted that “their commitment to excellence is not just more than a promise, but a pledge.”
In a gathering with the members of the media recently, Takeda, who has been with Geely for sometime now, promised changes and innovations within the company for the benefit of their clients.
“We are dedicated to enhancing our after-sales service, relentlessly striving for a 5-star experience for every Geely customer. Their satisfaction is our yardstick of success,” he added, as he noted their significant improvement to supply parts through over 90 percent service refill rates. “This achievement ensures robust parts availability, supported by a fail-safe mechanism through our responsive customer care hotline. Our Customer Service Representatives are ready to resolve concerns promptly, reflecting our commitment made just a couple of months ago.”
Takeda said that Geely is” not merely in the business of selling cars; we are crafting experiences.”
“Quality and practicality form the foundation of every vehicle with the Geely name. Our after-sales service extends beyond service areas, ensuring worry-free ownership and opportunities for car owners to maximize the use of their vehicles. Our relationship goes beyond transactions; we aim to be part of their life journeys, weekend getaways, and most importantly in achieving their dreams,” he said.
During the said event, Takeda also presented the Geely Geometry-C, their very first electric vehicle that will soon hit the local market. “I am thrilled to announce a groundbreaking milestone for Geely in the Philippines. As we step into the future, we bring not only a vehicle but a commitment to serve the growing interest of the market in sustainable lifestyle. This preview of the Geometry-C embodies our dedication to innovation and sustainability, setting a new standard for the automotive landscape in the Philippines,” Takeda said.