The Market Monitor Minding the Nation's Business
MACTAN-CEBU International Airport (MCIA), recently awarded a prestigious Skytrax 4-Star Terminal rating, is now setting its sights on a new goal — to be recognized as having one of the World’s Best Airport Staff at the Skytrax Awards 2025.
Through the “Abiba Sugbo” Skytrax Launch Event, MCIA is rallying passengers and partners to support its bid by casting their votes. The seven-month campaign encourages the public to vote for MCIA in the Best Airport Staff category.
“MCIA is driven to create an identity and brand for airport experiences that meet global standards of excellence. Through Skytrax, we aim to continue inspiring Filipino pride in MCIA and rally our stakeholders’ support in earning its place among the world’s best airports,” says Cosette Canilao, president and chief executive officer of Aboitiz InfraCapital Inc., operator of the Mactan-Cebu airport.
The Skytrax 4-Star rating reflects the terminal’s high standards in staff efficiency, hospitality, service consistency and language proficiency. This rating is a testament to MCIA’s commitment to delivering top-tier passenger experience.
Customer Experience head Ricia Montejo emphasizes MCIA’s commitment to service excellence: “Providing friendly and efficient service is at the core of our commitment to passengers. We achieve this by conducting training programs that meet global customer service standards.”