The Market Monitor Minding the Nation's Business
PLDT Inc. will use one of the most advanced agentic artificial intelligence (AI) to expedite information exchange with enterprises.
PLDT said it will partner with New York-based innovator UiPath in deploying conversational agent KAI, short for Knowledge, Automation, Intelligence.
The new facility is viewed in the AI industry as one of the most advanced agentic solutions right now.
KAI will support PLDT’s business unit, PLDT Enterprise, in engaging with clients. PLDT head of network strategy Eric Santiago said KAI can produce information needed by customers in just split seconds.
“Before KAI, our teams had to dig for answers in the middle of a customer conversation, (while) now the information comes to them. That improves how fast we respond, how well we design the solutions, how much our customers trust us,” Santiago said.
The leading telco also plans to maximize KAI by training personnel on what to input in it to develop tailor-fit solutions for clients.
For PLDT, working with UiPath for KAI’s deployment into the Philippines aligns with its goal to shift to tech-enabled selling, which combines AI’s capabilities with human engagement.
Santiago said the objective is to introduce an AI assistant that improves customer experience by reducing wait times. For businesses, he noted that KAI could mean cost efficiencies in validating network availability and finding the right solutions for specific needs.